The Keys to Staff Engagement and Confident Teams

Keys to bringing in a customer care culture

Keys to bringing in a customer care culture

Keys to bringing in a customer care culture. We are pleased to introduce this powerful 2 day workshop.

Did you know that research shows that emotion influences purchase decisions six times more than rationale? Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your organisation which means that you need to look beyond your processes and your product and think about how you can develop strong and lasting bonds with your customers, clients or patients.

So how can you make the impact you need to make, provide a unique customer experience, anticipate your customers’ needs and expectations and then exceed them? And then when you figure that out how can you instil that into the culture in the organisation?

Do you or your staff work in pressurised environments? Do you sometimes feel unmotivated? How do you step outside of this and make the difference for both you and your customers?

We believe this one day workshop will give you powerful tools and answers to these and many more of your questions. Oh yes, and the difference between this course and any other is that we believe that it will enable feasible and lasting change!

To do this we look to engage every delegate and allow them to make the difference that their organisation, and its customers, need.

We tap into what is really important to the individual about the service they offer and enable them to really step into the shoes of the customer and recognise where the service they currently provide can be improved.

We work with delegates to identify ways to implement new ideas and innovations that enable excellence in customer service for the organisation.

We give empowering techniques that allow you to find solutions so you can overcome what you previously thought were insurmountable hurdles to giving the level of service your customers now need.

You will learn ways to diffuse customer complaints and enhance your level of communication with your customers.

And finally, and perhaps most importantly, you will learn how to really listen to what your customers want.

To maximise the time you get to practice, places are restricted. The whole day is just £195+vat.

To book Simply fill in the form to the right to register and then follow the instructions.

Frequently Asked Questions

Will you provide a certificate of attendance?

Yes we provide a certificate of attendance for your CPD records for all our workshops, this will be emailed to you after the course has completed.

Can my organisation / company pay for this course?

Yes, we have a number of organisations who pay for their staff, simply provide us with the invoice details in the form and we\’ll email this over to you, we can update the invoice with the PO number if this applies as well. Payment by Cheque and BACS are also accepted.

At a Glance

No dates are currently arranged for this workshop, please enquire about running this in-house.