The Keys to Staff Engagement and Confident Teams

Conflict resolution and resolving differences

Conflict resolution and resolving differences

It is common for teams or individuals to go through periods of fluctuation or unrest.

People have different viewpoints, and under the right (or wrong!) set of circumstances, those differences escalate to conflict. Healthy and constructive debate is a component of high-functioning teams, and differences within the team often make diverse teams more effective than those made up of people with similar experience.

Understanding and appreciating the various viewpoints involved in the situation are key factors in its resolution. The human experience of conflict involves our emotions, perceptions, and actions and we experience conflict on all of these levels.


We work in the following ways to help the relevant parties to resolve differences and enable conflict resolution:

Firstly by facilitating an understanding of the perception of the situation from both sides and then by allowing both parties to step into the other person’s shoes and respect each other’s point of view.

We teach them how to really listen to each other’s opinions, and step back from an emotional response enabling them to understand the intent as well as the delivery.

We expedite resolution by providing both sides with a means to recognise and then step away from the emotion of the situation to gain clarity and perspective.

Working with all parties involved, enabling them to agree a way forward and negotiate a win/win for both parties.

Alternatively it may be that the relationship is not a good fit for either or both parties and the healthy and most effective resolution is a respectful parting of the ways. In this event we work with you to facilitate the positive conclusion of the relationship for both sides.

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