We are pleased to introduce this powerful 2 day workshop.
Did you know that research shows that emotion influences purchase decisions six times more than rationale? Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your organisation which means that you need to look beyond your processes and your product and think about how you can develop strong and lasting bonds with your customers, clients or patients.
So how can you make the impact you need to make, provide a unique customer experience, anticipate your customers’ needs and expectations and then exceed them? And then when you figure that out how can you instil that into the culture in the organisation?
Do you or your staff work in pressurised environments? Do you sometimes feel unmotivated? How do you step outside of this and make the difference for both you and your customers?
We believe this one day workshop will give you powerful tools and answers to these and many more of your questions. Oh yes, and the difference between this course and any other is that we believe that it will enable feasible and lasting change!
To do this we look to engage every delegate and allow them to make the difference that their organisation, and its customers, need.
We tap into what is really important to the individual about the service they offer and enable them to really step into the shoes of the customer and recognise where the service they currently provide can be improved.
We work with delegates to identify ways to implement new ideas and innovations that enable excellence in customer service for the organisation.
We give empowering techniques that allow you to find solutions so you can overcome what you previously thought were insurmountable hurdles to giving the level of service your customers now need.
You will learn ways to diffuse customer complaints and enhance your level of communication with your customers.
And finally, and perhaps most importantly, you will learn how to really listen to what your customers want.
To maximise the time you get to practice, places are restricted. The whole day is just £195+vat.
To book Simply fill in the form to the right to register and then follow the instructions.
What a good day yesterday, great much of people and lots of very useful tools.
Fantastic insight into another way of doing things.
I look forward to meeting you again and enjoying another informative day. I have taken so much away with me and intend to work on my new-found skills.
I wanted to take this opportunity to thank you and to provide feedback as I felt the day was a very valuable experience. I really enjoyed your enthusiasm and thought it was presented very well.
I liked the unusual style of the day and the interactive session was very useful. Overall I was very impressed and would like to thank you all for all of your hard work!
Kathryn, Therapy Assistant Technician
To be honest with you Jo; I am now reflecting on yesterday's activities very hard and I cannot think of anything I would like to change, as I enjoyed it all.
I would like to take this opportunity in thanking you and Andy for a fun-filled day ending with positive results.
Angela, Head Nurse
I really enjoyed the course. Both Andy and Jo’s styles of presenting and delivering the training were very engaging, held my attention for the whole day, made it very interesting and at the same time I had great fun during the day.
I have learned a great deal from your workshop and from observing how you facilitate the group using NLP techniques.
Just recently, I used the values wheel exercise in my team meeting to great effect. We looked at the team values first and then stepping into our commissioners’ shoes we looked at their values for the service. That led very nicely into action planning.
The team was very engaged in the process and everyone contributed. One of the reasons I think this process was so successful is because it created a real sense of ownership of our plans for the year ahead; it also made it very clear for everyone how much the team cares about the work we do.
I look forward to using more NLP techniques with the team!
Marina, NHS Stop Smoking Service
Great range of techniques, Excellent course, well presented. Good interaction between leaders
Karen & Julie, GP Trainers
Karen & Julie
The NLP workshop with Andy and Jo was as enjoyable as it was informative, Jo and Andy made everyone feel at ease and exampled everyday situations which we could all relate to in our working lives.
Learning to build rapport with clients and colleagues is an important part of my job and the skills I learnt on the NLP course are invaluable. From key subtle movements to body posture and tone of voice can dramatically change the situation you find yourselves in for the better.
This was the first course I left were I felt a buzz once I left the room, and it has been something I decided to put into practice that afternoon – that’s the beauty of the course, what Jo and Andy teach can be picked up and started instantly.
Would highly recommend this course to friends, family and colleagues.
Ryan, Marketing Manager, Hampshire
RyanMarketing Manager of Hampshire
Awesome day, I really enjoyed the energy of Jo and Andy in presenting and the mixed style of delivery, great group
Louise, Learning and Development Manager
Frequently Asked Questions
Will you provide a certificate of attendance?
Yes we provide a certificate of attendance for your CPD records for all our workshops, this will be emailed to you after the course has completed.
Can my organisation / company pay for this course?
Yes, we have a number of organisations who pay for their staff, simply provide us with the invoice details in the form and we\’ll email this over to you, we can update the invoice with the PO number if this applies as well. Payment by Cheque and BACS are also accepted.
At a Glance
No dates are currently arranged for this workshop, please enquire about running this in-house.