Some interesting articles out in the NHS Network this week http://www.pcc-cic.org.uk/article/ccgs-strain-hear-voice-patients

Clinical Commissioning Groups (CCGs) are groups of GPs that will, from April 2013, be responsible for designing local health services In England.

The report highlights that “CCGs understand the need to engage with patients but questions remain about their ability to translate good intentions into effective plans and to hold their nerve when unpopular decisions need taking.”

and that “Despite signs of engagement activity, there is less evidence of shared understanding and “a lack of understanding about what it might mean to be ‘patient-focused’ or ‘patient-centred’”

and “With the right support and encouragement they should quickly become local organisations that listen and engage well”

NLP is all about communication, so talk to Beyond NLP and find out how we can support you to support and engage patients more effectively.

http://www.beyondtrainingsolutions.com/training-and-workshops/