It’s frustrating isn’t it, when you give advice that you know will really help people and then they just nod politely and walk away and either do completely the opposite or do nothing? You spend your time and energy with […]
Are you one of the many people who have simply lost their mojo? You probably don’t remember the exact point that you lost it, you just woke up one morning and realised that there was a hole where previously there […]
We work with many healthcare, third sector, commercial and social enterprise professionals who find themselves veering away from discussing difficult issues because they are afraid of conflict or are simply too nice to want to give negative feedback to people. […]
Whenever we start working with an organisation, we conduct an exercise with the relevant team members looking at what is really important to them in order for them to be both productive and motivated at work. Without fail, there is […]
What is your usual conflict style? Competitive – where your own needs are advocated over the needs of others Collaborative – the pooling of individual needs and goals toward a common goal Compromising – an approach to conflict in which people gain and […]
Your inner voice can be really empowering and really negative. Read our handy guide to the 10 favourite words and sayings of the negative inner voice.
Andy Coley vlogs about his own experience as a patient and how communication is really important throughout the whole of the patient journey and how he helps GPs and healthcare professionals communicate well with patients and take the feedback on how things can be different the next time around.
Having read the following article in the Guardian’s Healthcare network a while ago, I was reminded of my own experience of the immensely negative impact of ineffective listening. A couple of years ago I lost my father after what can only […]
December 18, 2018 at 4:56 pm
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